If the gold is in the pile, it is unstealable!! As soon as the gold leaves the pile, it can be stolen. So, when you press “claim” the gold then gets added to your cash balance and is at risk of being stolen.
If you have more questions, please contact us through the game by going to our Menu > Settings > Support. We can help you quicker this way, because the game will allow us to view your account and better help you.